Rajni Kanauji is a multidimensional business leader, entrepreneur and certified psychologist with over two decades of experience across banking, customer experience, operations, risk, compliance, governance and business transformation. Her career spans leading organisations including ICICI Bank, Standard Chartered, TimesofMoney, Axis Bank and GE Cards Services, where she has held senior leadership roles driving customer-centric transformation, operational excellence, employee experience, and large-scale process improvements. At Axis Bank, Rajni headed and led functions spanning Customer Experience, Compliance, Risk Operations and later Employee Experience, working at the intersection of business, customers, people and regulatory requirements. Her experience includes working closely with complex banking ecosystems, driving transformation initiatives, strengthening service processes and leveraging technology and AI to improve customer and employee experiences. Earlier in her career, she worked with ICICI Bank’s International Banking Group and Standard Chartered’s UAE operations, gaining extensive exposure to international banking, NRI banking, service delivery and portfolio management. Alongside her corporate career, Rajni pursued her interest in human behaviour and is a certified psychologist. This dimension of her professional journey has deepened her understanding of people, relationships, motivation, communication and customer behaviour, perspectives that complement her leadership and business experience. Her entrepreneurial journey led her to establish "The CuratErs", a travel company built around her personal passion for travel and her belief that journeys should be thoughtfully designed rather than simply packaged. Through The CuratErs, she curates individual, family, group and corporate journeys, bringing together personalised itineraries, carefully selected experiences, local insights and meticulous execution. Her approach places particular emphasis on understanding the traveller, anticipating their needs and creating experiences that are comfortable, meaningful and memorable. Rajni has personally travelled extensively and brings a hands-on approach to destination planning and travel curation. Her ability to combine corporate discipline with empathy, storytelling and a deep understanding of people has become a distinctive part of her entrepreneurial style. Today, Rajni brings together three complementary dimensions business leadership, psychology and travel entrepreneurship to create experiences and solutions that are human-centric, thoughtfully structured and outcome-focused.
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