Puja Mehra is a senior digital transformation and customer experience leader currently serving as Digital Lead SAR (Sales, Marketing, Ecom & Supply Chain) at Nestle, based in Gurugram. Handpicked to lead enterprise-wide digital transformation, she has repositioned organisations toward AI and data-driven operating models, end-to-end connected sales ecosystems, and touchless supply chain operations. Prior to Nestle, she spent over seven years at Vodafone India and Vodafone Idea in progressively senior roles, most recently as Head of Digital and Self Service, driving a shift from agent-led to digital-first servicing and winning the Aditya Birla Chairman Award. Before that, she spent over 13 years at GE Capital, rising to Head of Digital, Process Excellence and Compliance, and receiving the Best Cross-Functional Project award at Asia Pacific level for data security. Puja holds an MBA from Symbiosis and a Digital Transformation certification from XLRI Jamshedpur, and has completed advanced leadership programmes including Design Thinking and Customer Experience.

Aditya Birla Chairman Award recipient; Asia Pacific Best Project Award (GE Capital, Data Security 2013); Advanced Leadership Programme BELS

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